Yes, we are still working to serve you during these uncertain times. Our retail stores are open with limited operations. Check here for updated store hours. We are still shipping out orders with UPS, USPS, and local delivery.
Currently, we are offering standard shipping through UPS, contactless drop-off through local delivery, and in-store pick-up.
Yes, please call one of our retail stores to place your order or select Store Pick-Up at checkout. When you arrive at the store, give us a call to let us know you are outside. One of our team members will bring your order directly to your car.
All our team members are required to wear face masks to protect themselves and our customers. We recommend contactless or tap payments for the smoothest transaction. Most of the store is blocked off to customers. Our team members are assisting with grabbing the desired products from the shelf. We are sanitizing the entryway and all public surface in between customers.
Kelley’s Kookies has been in the kitchen working hard to create delightful experiences for our customers since 1988.
We are based in beautiful Orange County and Alameda County, California.
Kelley is the name of our founder Marcella Onishi's daughter, and the company's first taste-tester.
All of our recipes came from either our founder Marcella or her mother, having been handed down from generation to generation.
Because of our special shortbread recipes and baking techniques, our shortbread cookies last about 6-8 weeks.
Our macarons last about 5-6 days in refrigeration.
Almonds: All Macarons, Sugar-Free Almond Shortbread, Dark Chocolate Almond Shortbread*, White Chocolate Almond Cherry*
Cashews: Cashew Toffee Shortbread*
Macadamia Nuts: Chocolate-Dipped Macadamia Shortbread, Macadamia Chocolate Chip, Macadamia Ice Box, Macadamia Shortbread, White Chocolate Macadamia
Peanuts: Peanut Butter, Chocolate Pretzel Peanut Butter*, Banana Delight*
Pecans: Kelley's Delight, Melting Moments, Pecan Shortbread, Krispy Oatmeal Butterscotch Pecan*
Pistachios: Pistachio Macaron, Pistachio Apricot Shortbread*
Walnuts: Walnut Chocolate Chip, Ice Box*, Rock Kookies*
* Seasonal varieties
We fully adhere to Federal and State health codes to minimize cross-contamination by thoroughly cleaning the contaminated equipment before the next use. However, there is still a potential for those who are allergic.
We cut and dip our cookies by hand, so not all of the cookies will be the same size or have the same amount of chocolate on them. In order to ensure that the same amount goes into each package, we package them by weight as opposed to the quantity.
We bake cookies every single day. However, some cookies need to be refrigerated for a day before packaging. We pride ourselves in the quality of our cookies, so you’ll always receive the best!
Our most popular cookies are the Macadamia Chocolate Chip, Melting Moments, and the Chocolate-Dipped Macadamia Shortbread. All of our cookies are amazing though, and we’re sure you’ll find your favorite.
Orders before 12 p.m. PST will be processed within 1 business day; otherwise it will be processed the following day. Standard ground shipping can take up to 5 business days, meaning you should generally receive your order within 7 business days. See our Shipping Information page for more details.
A tracking number will be sent to your email once the order is prepared. Please allow 24 hours for the tracking number to be activated by the carrier. You can track your order directly on the carrier's website. You can also log in to your account to see your current order status.
We can wrap your order in one of our beautiful cookie gift boxes. Please select the dropdown menu that says "Please wrap the products in this order in a cookie gift box." on your cart page. We will place your desired cookies in the appropriate gift box. The minimum order is 2 packages to be placed in a cookie gift box.
Yes, we can include a personalized message to give your order a personal touch.
We do not currently ship internationally.
Please call us immediately at 888-804-1999 and we will try our best to change the address.
Yes, please call us at 888-804-1999 to speak to a customer service representative.
If you need to cancel your order, it must be done before the order has been shipped.
On the check out page, enter the gift card code in the box that says "Gift card or discount code". If you are on your mobile device, you may have to hit "Show order summary" at the top of the page first to reveal the gift card code box.
You can leave a deposit via company credit card to begin the ordering process, however we do require that our business customers pay in full before the order is finalized and shipped or delivered. Contact us for more specific details.
Yes, please call one of our friendly and helpful customer service representatives at 888-404-1999.
We are happy to answer any questions you might have. Give us a call at 888-404-1999, email us at email@example.com, or use our Contact Form to send us an email.
Standard shipping is handled by UPS and USPS. Once we give the carrier the package, we no longer control how the package is handled, nor can we control the delivery date. With local delivery, we control everything from how the cookies are packaged, transported, and delivered. We can also offer guaranteed delivery dates through local delivery.
The minimum cart total is $10 for local delivery. This does not include the delivery charge.
We can deliver within a 10 mile radius of either of our retail stores.
Yes, if you place your order before 12pm PST, your order can be delivered the same day. Any orders after 12pm PST will go out the following business day. See our Shipping Information page for more details.
Yes, as of right now, we are only doing contactless delivery. Your order will be left on a clean and safe surface before knocking. Our team member will step back at least 6 ft and wait for the order to be collected.
If the recipient is not there during delivery, the team member will leave the order in a safe and clean place. Other delivery options can be requested such as taking the order back to the store for pick-up. Please call or email us to make this request.
If the order contains ice cream, the order will always be taken back to the retail store. It will be available for pick up the next business day.