FAQs

COVID-19 Response

Yes, we are still working to serve you during these uncertain times. Our retail stores are open with limited operations. Check here for updated store hours. We are still shipping out orders with UPS, USPS, and local delivery.

Currently, we are offering standard shipping through UPS, contactless drop-off through local delivery, and in-store pick-up.

Yes, please call one of our retail stores to place your order or select Store Pick-Up at checkout. When you arrive at the store, give us a call to let us know you are outside. One of our team members will bring your order directly to your car.

All our team members are required to wear face masks and gloves to protect themselves and our customers. At this time, we are only allowing two customers in the store at a time. We are not accepting cash; we are still accepting Visa, Mastercard, and American Express. We recommend contactless or tap payments for the smoothest transaction. Most of the store is blocked off to customers. Our team members are assisting with grabbing the desired products from the shelf. We are sanitizing the entryway and all public surface in between customers. 

Company

Kelley’s Kookies has been in the kitchen working hard to create delightful experiences for our customers since 1988.

We are based in beautiful Orange County, California.

Kelley is the name of our founder Marcella Onishi's daughter, and the company's first taste-tester.

Products

All of our recipes came from either our founder Marcella or her mother, having been handed down from generation to generation.

Because of our special shortbread recipes and baking techniques, our cookies last about 6-8 weeks.

Our Sugar Free Almond Shortbread and our Sugar Free Shortbread use Splenda instead of sugar. Because of their fragility, our sugar-free varieties are only available in-store or through local delivery.

Almonds: Sugar-Free Almond Shortbread, Dark Chocolate Almond Shortbread*, White Chocolate Almond Cherry*

Cashews: Cashew Toffee Shortbread*

Macadamia Nuts: Chocolate-Dipped Macadamia Shortbread, Macadamia Chocolate Chip, Macadamia Ice Box, Macadamia Shortbread, White Chocolate Macadamia 

Peanuts: Peanut Butter, Chocolate Pretzel Peanut Butter*, Banana Delight*

Pecans: Kelley's Delight, Melting Moments, Pecan Shortbread, Krispy Oatmeal Butterscotch Pecan*

Pistachios: Pistachio Apricot Shortbread*

Walnuts:Walnut Chocolate Chip, Ice Box*, Rock Kookies*

* Seasonal varieties

We fully adhere to Federal and State health codes to minimize cross-contamination by thoroughly cleaning the contaminated equipment before the next use. However, there is still a potential for those who are allergic.

We cut and dip our cookies by hand, so not all of the cookies will be the same size or have the same amount of chocolate on them. In order to ensure that the same amount goes into each package, we package them by weight as opposed to the quantity.

We bake cookies every single day. However, some cookies need to be refrigerated for a day before packaging. We pride ourselves in the quality of our cookies, so you’ll always receive the best!

Our most popular cookies are the Macadamia Chocolate Chip, Melting Moments, and the Chocolate-Dipped Macadamia Shortbread. All of our cookies are amazing though, and we’re sure you’ll find your favorite.

Online Ordering

Orders before 12 p.m. PST will be processed within 1 business day; otherwise it will be processed the following day. Standard ground shipping can take up to 5 business days, meaning you should generally receive your order within 7 business days. See our Shipping Information page for more details.

A tracking number will be sent to your email once the order is prepared. Please allow 24 hours for the tracking number to be activated by the carrier. You can track your order directly on the carrier's website. You can also log in to your account to see your current order status.

We can wrap your order in one of our beautiful cookie gift boxes. Please check the box that says "Please wrap the products in this order in a cookie gift box." on your cart page. We will place your desired cookies in the appropriate gift box. The minimum order is 2 packages to be placed in a cookie gift box.

Yes, we can include a personalized message to give your order a personal touch.

We do not currently ship internationally.

Please call us immediately at 888-804-1999 and we will try our best to change the address.

Yes, please call us at 888-804-1999 to speak to a customer service representative.

If you need to cancel your order, it must be done before the order has been shipped.

You can leave a deposit via company credit card to begin the ordering process, however we do require that our business customers pay in full before the order is finalized and shipped or delivered. Contact us for more specific details.

Yes, please call one of our friendly and helpful customer service representatives at 888-404-1999.

 

We are happy to answer any questions you might have. Give us a call at 888-404-1999, email us at info@kelleyskookies.com, or use our Contact Form to send us an email.

Local Delivery

Standard shipping is handled by UPS and USPS. Once we give the carrier the package, we no longer control how the package is handled, nor can we control the delivery date. With local delivery, we control everything from how the cookies are packaged, transported, and delivered. We can also offer guaranteed delivery dates through local delivery.

The minimum cart total is $10 for local delivery. This does not include the delivery charge. 

We can deliver within a 10 mile radius of either of our retail stores.

Yes, if you place your order before 12pm PST, your order can be delivered the same day. Any orders after 12pm PST will go out the following business day. See our Shipping Information page for more details.

Yes, as of right now, we are only doing contactless delivery. Your order will be left on a clean and safe surface before knocking. Our team member will step back at least 6 ft and wait for the order to be collected.

If the reciepient is not there during delivery, the team member will leave the order in a safe and clean place. Other delivery options can be requested such as taking the order back to the store for pick-up. Please call or email us to make this request.

Retail Stores

 

Please go here to find the nearest retail store.

We currently have two retail locations with more planned. You can also find us in select specialty markets across Southern California. You can find a list of all our locations here.