Shipping & Local Delivery

Shipping Rates

 Cart Total

Standard Shipping

Expedited 2-Day Shipping

Hawaii & Alaska

Up to $59.99 $12.50 $21.50 $26.50
$60+ Free $9.00 $14.00

Standard Shipping

We ship via UPS Ground and USPS Priority Mail. Our distribution center operates Monday through Thursday.

Orders placed before 12pm PST, will be processed within 1 business day. If you would like your order to arrive later than 7 business days, use the date picker calendar located on the cart page to select your delivery date. If you select a date within 7 business days, your order will be shipped as soon as possible, however, it may arrive after your selected date if you select Ground Shipping or Free Shipping at checkout. If you would like your order to be shipped as soon as possible, do not select a date. The map below is an estimated timeframe for ground delivery via UPS but allow up to 7 business days for ground delivery on all shipments. We ship via USPS Priority Mail to Hawaii, Alaska, PO Boxes, and to addresses in which UPS will not accommodate delivery.

Expedited Shipping

2nd Day Service is available for an additional charge, but please allow up to 3 working days for delivery. 2nd Day Service is not available to: Hawaii, Alaska, and P.O. Boxes.

During warm months from April to mid-October, we recommend 2nd Day Service for orders containing temperature sensitive cookies such as Melting Moments, Lemon Shortbread, and Chocolate Dipped Cookies. We use warm weather insulation and ice packs to ship your cookies and gift so that it will arrive in perfect condition.  We reserve the right to hold orders shipped via ground delivery to be processed when weather conditions permit.

Check out our Warm Weather Friendly options that can stand the heat during the summer months.


Shipping Policies
We do not accept third-party billing. All shipping must be paid thru Kelley’s Kookies.

We strive to provide you with the best shipping service a company can offer you. If you have any problems with your order, please make sure to call or email us within 3 days of receiving your package. Please have your packing list or invoice that was enclosed in your shipment on hand for reference.

Kelley’s Kookies cannot guarantee the date or time of delivery through UPS Ground or USPS Priority Mail. Once your package has left our facility, it is at the delivery person’s discretion whether or not they will leave the package at the receiving party’s door if they are not at the location to receive it. We will gladly provide you with tracking information if you have any questions regarding delivery time and progress.

 

Local Delivery

We can hand deliver to addresses within a 10 mile radius from any of our retail stores. 

Orders placed before 12pm PST will be delivered on the same day. Your order may be delayed 1 business day if there are high volumes of delivery requests. If you would like to choose your delivery date, use the date picker calendar on the cart page to select your delivery date. 

Local Delivery Policies
There is a $25 minimum in order to qualify for local delivery.

It is at the delivery person’s discretion whether or not they will leave the package at the receiving party’s door if they are not at the location to receive it unless otherwise requested by the customer.