We ship via UPS Ground and USPS Priority Mail. Our distribution center operates Monday through Thursday.
Orders placed before 12pm PST, will be processed within 1 business day. If you would like your order to ship out on a different date, use the date picker calendar located on the cart page to select your ship out date. Please note that this is not a delivery date, it is a ship out date. If you would like your order to be shipped as soon as possible, do not select a date. The map below is an estimated timeframe for ground delivery via UPS but allow up to 7 business days for ground delivery on all shipments. We ship via USPS Priority Mail to Hawaii, Alaska, PO Boxes, and to addresses in which UPS will not accommodate delivery.
2nd Day Service is available for an additional charge, but please allow up to 3 working days for delivery. 2nd Day Service is not available to: Hawaii, Alaska, and P.O. Boxes.
During warm months from April to mid-October, we recommend 2nd Day Service for orders containing temperature sensitive cookies such as Melting Moments, Lemon Shortbread, and Chocolate Dipped Cookies. We use warm weather insulation and ice packs to ship your cookies and gift so that it will arrive in perfect condition. We reserve the right to hold orders shipped via ground delivery to be processed when weather conditions permit.
We do not accept third-party billing. All shipping must be paid thru Kelley’s Kookies.
We strive to provide you with the best shipping service a company can offer you. If you have any problems with your order, please make sure to call or email us within 3 days of receiving your package. Please have your packing list or invoice that was enclosed in your shipment on hand for reference.
Kelley’s Kookies cannot guarantee the date or time of delivery through UPS Ground or USPS Priority Mail. Once your package has left our facility, it is at the delivery person’s discretion whether or not they will leave the package at the receiving party’s door if they are not at the location to receive it. We will gladly provide you with tracking information if you have any questions regarding delivery time and progress.
We can hand deliver to addresses within a 10 mile radius from any of our retail stores.
Orders placed before 12pm PST will be delivered on the same day. Your order may be delayed 1 business day if there are high volumes of delivery requests. If you would like to choose your delivery date, use the date picker calendar on the cart page to select your delivery date. Please call your local retail location for weekend deliveries.
Local Delivery Policies
There is a $25 minimum in order to qualify for local delivery.
It is at the delivery person’s discretion whether or not they will leave the package at the receiving party’s door if they are not at the location to receive it unless otherwise requested by the customer.