Privacy policy

Privacy & Security

Kelley’s Kookies takes your privacy seriously.  We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission, except as described in this Privacy Policy or as necessary to provide our services. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

Information We Collect

In order to provide you with exceptional customer service, at times we need to collect some personal information.  Therefore:

If you choose to become a Member, we collect the following information about you: name, address, phone number, email address, username, password, and birth date. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member, which is only accessible by using the Member's log-in information. We use the information you supply for the purpose of providing the services you have requested. In addition, Kelley’s Kookies may from time-to-time contact you via email, text message, or regular mail, unless you opt-out by following the instructions in the "Opting Out" section of this policy.

If you shop with us via Kelleyskookies.com, we collect information such as your name, address, phone number, email address, billing and payment information, and, when applicable, the names, addresses, and phone numbers of gift recipients. When you place an order by phone, we may collect credit card information needed to process your payment. We use this information to process and fulfill your order, communicate with you about your order, provide customer service, and for the other purposes described in this Privacy Policy.

The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this Privacy Policy. We may also contact you via email, text message, or regular mail from time-to-time to keep you up-to-date on the latest Kelleyskookies.com news or to send you our latest catalog. Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them.

Payment information submitted through our website is processed through Shopify and applicable payment providers. Payment information provided to Kelley’s Kookies by phone may be processed manually by an authorized Kelley’s Kookies representative.

AI-Assisted Customer Chat

Kelley’s Kookies uses Shopify to power AI-assisted chat on our online store. When you use our online chat, you may be communicating with an AI assistant powered by Shopify.

The Shopify Inbox agent may use information from our store, including product information, policies, and website content, to respond to your questions. Customer chat communications are processed by Shopify in real time to generate responses and may be processed to improve the quality of the Shopify Inbox agent over time.

Chat conversations may be retained and accessible through our Shopify Inbox conversations so that we can review and respond to customer inquiries. Shopify handles customer information and chat conversation data for Kelley’s Kookies independently from other Shopify stores.

Please do not provide credit card numbers, passwords, or other sensitive personal information through our online chat. If payment information is needed, a Kelley’s Kookies representative will provide instructions for submitting that information.

Opting Out

If you would like to opt out of receiving mailings from Kelley’s Kookies or our third parties, please follow the instructions listed below. Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services. We allow gift recipients the option to opt out of receiving future marketing-related mailings from us.

If you would rather not receive marketing emails or mail-order catalogs from us, please opt out by emailing info@kelleyskookies.com with your name, address, phone number, and email address.

Use of Cookies

In addition, Kelley’s Kookies or third parties may place cookies in your browser for targeted advertising purposes. These may be used to track your IP address, website activity, and may include other cookie identifiers. This data may be used by third parties to show you targeted advertising on other websites based on your activity. You can learn more about opting out of targeted advertising by visiting www.aboutads.info and networkadvertising.org/choices.

Third-Party Services

Kelley’s Kookies uses third-party service providers, including Shopify and applicable payment providers, to operate our online store, process orders and payments, provide customer service, and support other business functions. These service providers may process personal information as necessary to provide their services.

For more information about how Shopify handles personal information, please review Shopify’s Privacy Policy.