Our Process

At Kelley’s Kookies, we believe that cookies are an emotional symbol of love, gratitude and celebration. Since 1988, we’ve been dedicated to helping our customers celebrate the special moments in their lives with our handcrafted shortbread cookies, gourmet gift sets, and superior customer service.

100% Satisfaction Guaranteed

Everything! Our promise to you is that you will be 100% satisfied with every purchase.

What should you do if you’re not satisfied?

If you are not 100% satisfied with your purchase, please feel free to visit one of our retail locations or call (888) 404-1999 to speak with one of our friendly customer service representatives. You may also reach us through our Contact Form.

How will Kelley’s Kookies make it right?

To ensure all of our customers are 100% satisfied, we will replace, exchange, or refund any order that does not live up to your complete satisfaction.